CMA College

Handbook / Policies

Sexual Misconduct Policy

CMA College is committed to the prevention of and appropriate response to sexual misconduct.

Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including:

Sexual assault
Sexual exploitation
Sexual harassment
Stalking
Indecent exposure
Voyeurism
The distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video
The attempt to commit an act of sexual misconduct
The threat to commit an act of sexual misconduct

A Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report. A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action.

A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.

The process for making a Complaint about sexual misconduct involving a student is as follows:

The individual should contact the CMA College onsite administrator, Director, or SEA through email or phone. A student can make a disclosure/complaint without initiating a formal process.
The complaint will be filed in writing.
Upon receipt of a complaint, the Director or SEA (if appropriate) will conduct an initial review to determine whether the allegations in the complaint fall within the scope of the policy. This review will occur within four business days. The complaint may be dismissed if it is not within the policy, and the student will be advised of the reasons in writing. Alternatively, the complaint will be investigated further.

The process for responding to a Complaint of sexual misconduct involving a student is as follows:

The institution will acknowledge receipt of the complaint within 4 business days.
The complaint will be investigated if it falls within this policy.
The institution will review the complaint within a reasonable time frame and confirm the next steps in writing within 10 business days of receipt of the report.
The investigation will gather and review all related evidence.
The investigation will determine what action should be taken. A student making a complaint will be provided with resolution options.
Except in exceptional circumstances, a response to the complaint will be provided in writing within 30 days.

The process for making a Report of sexual misconduct involving a student is as follows:

The individual should contact the Managing Director, SEA, or Onsite Administrator, through email or phone.
A report will be filed in writing including a request for action to the Director; or the SEA in the case of one being absent or having been named in the report. The alternate person is the onsite administrator.
Upon receipt of a report, the Director or SEA (if appropriate) will conduct an initial review to determine whether the allegations in the report fall within the scope of the CMA College policy. This review will conclude within 4 calendar days. The report may be dismissed if it is not within the policy, and the student will be advised of the reasons in writing. Alternatively, the report will be investigated further.

The process for responding to a Report of sexual misconduct involving a student is as follows:

The institution will acknowledge receipt of the report within 4 business days.
The report will be investigated if it falls within this policy.
The institution will review the report within a reasonable time frame and confirm next steps in writing within 10 business days of receipt of the report.
The investigation will gather and review all related evidence.
The investigation will determine what action should be taken.
Except in exceptional circumstances, a response to the report and recommendations will be provided in writing within 30 days.

It is contrary to this policy for an institution to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.

Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect.

All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:

If an individual is at imminent risk of severe or life-threatening self-harm
If an individual is at imminent risk of harming another
There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided
Where reporting is required by law
Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report

Contact:

Senior Educational Administrator (SEA) - SEA@cmacollege.com
Managing Director (MD) - MD@cmacollege.com
On-Site Administrator (OSA) - OSA@cmacollege.com

This institution is certified by the Private Training Institution Regulatory Unit (PTIRU). Certified institutions must comply with regulatory requirements, including the requirement to have a Sexual Misconduct Policy. For more information about PTIRU go to www.privatetraininginstitutions.gov.bc.ca.

Refund Policy

Circumstances when Refund Payable	Amount of Refund
Before program start date, institution receives a notice of withdrawal (applies to all students)	• No later than seven days after student signed the enrolment contract, and • Before the program start date. 100% tuition and all related fees, other than the application fee. Related fees include administrative fees, assessment fees, and fees charged for textbooks or other course materials. • At least 30 days before the later of: a) The program start date in the most recent Letter of Acceptance (international students) b) The program start date in the enrolment contract. Institution may retain up to 10% of tuition, to a maximum of $1,000. Institution must refund fees paid for course materials if not provided to the student.
More than seven days after the student and institution signed the enrolment contract, and less than 30 days before the later of: a) The program start date in the most recent Letter of Acceptance (international students), b) The program start date in the enrolment contract.	Institution may retain up to 20% of tuition, to a maximum of $1,300. Institution must refund fees paid for course materials if not provided to the student.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all students, except those enrolled in a program delivered solely by distance education)	• After the program start date, and up to and including 10% of instruction hours have been provided. Institution may retain up to 30% of tuition. Institution must refund fees paid for course materials if not provided to the student. • After the program start date, and after more than 10%, but before 30% of instruction hours, have been provided. Institution may retain up to 50% of tuition. Institution must refund fees paid for course materials if not provided to the student.
Student does not attend program – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education)	• Student does not attend the first 30% of the program. Institution may retain up to 50% of the tuition. Institution must refund fees paid for course materials if not provided to the student.
Institution receives a refusal of study permit (applies to international students requiring a study permit)	• Before 30% of instruction hours would have been provided, had the student started the program on the later of the following: a) The program start date in the most recent Letter of Acceptance b) The program start date in the enrolment contract • Student has not requested additional Letter(s) of Acceptance. 100% tuition and all related fees, other than application fee.
After the program start date, student withdraws or is dismissed (applies to students enrolled in a program delivered solely by distance education)	• Student completed up to 30% of the program. Institution may retain up to 30% of the tuition. Institution must refund fees paid for course materials if not provided to the student. • Student completed more than 30% but less than 50% of the program (based on evaluation provided to student). Institution may retain up to 50% of the tuition. Institution must refund fees paid for course materials if not provided to the student.
Student enrolled in a program without having met the admission requirements for the program	Institution must pay the tuition or fee refund within 30 days after receiving notice of withdrawal or refusal of study permit; providing a notice of dismissal, or the date on which the first 30% of the hours of instruction are provided (no-show).
In the unlikely event that a course is cancelled by CMA College	The course will be rescheduled to a later date.

Refund Policy - Programs NOT Requiring PTIB Approval

Some Programs/Courses of instruction do not require approval under the Private Training Act; and, as such, students cannot file a claim against the fund with the trustee in respect of these programs of instruction.

For programs not requiring approval, refunds may be possible under the following conditions:

A properly filled and signed Refund Form must be provided by a student to CMA College administration.
Refund entitlement is calculated on the total tutoring fees, less the non-refundable application fee, materials fee, textbook fee, and other fees.
If a Refund Form is received by CMA College, prior to the first day of class, the institution may retain 50% of total fee due under the contract.
If a student withdraws or is dismissed after the first 10% of the course has been delivered, no refund is provided.
It may take up to 14 days to process a refund application.

Student Dispute Resolution Policy

This policy governs complaints from students respecting CMA College and any aspect of its operations. Students will not be subject to any form of retaliation because of filing a complaint. All student complaints must be made in writing within 15 days of the alleged dispute/concerns.

The student must provide the written complaint to the Managing Director, who is responsible for making an initial determination in respect to the complaint. If the Managing Director is absent or is named in a complaint, the student must provide the complaint to the Senior Education Administrator.

The Senior Education Administrator and/or Managing Director review any and all complaints.

The process by which the student complaint will be handled is as follows: Step 1:

Within 5 business days of receiving the complaint, the Managing Director or Senior Educational Administrator will arrange to meet virtually with the student to discuss the concern(s).
Following the virtual meeting with the student, the Senior Educational Administrator or Managing Director will conduct whatever further enquiry or investigation is necessary to determine whether the concerns can be substantiated. The onsite administrator will assist if required.
Any necessary inquiries or investigations shall be completed within 10 business days of the initial virtual meeting with the student. This timeline can be extended with approval of the Managing Director if the complaint is deemed complicated and requires additional time.
As required, the Senior Educational Administrator or Managing Director will meet virtually with the student and/or other persons and do one of the following:
- Determine that the concern(s) were not substantiated; or
- Determine that the concern(s) were substantiated, in whole or in part.

Step 2:

The Senior Educational Administrator or Managing Director will prepare a written summary of the investigation, determination, and a report of what action(s) may be taken. This summary and report will be reviewed and approved by the Managing Director.
A copy shall be given to the student, a copy will be placed in the institution’s complaint file, and the original will be placed in the student’s file.
A response to the report and recommendations will be provided in writing within 30 days of the initial complaint.
The student making the complaint may be represented by an agent or a lawyer. If the student is dissatisfied with the determination and believes they have been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date of a student’s completion, dismissal, or withdrawal from the program.

Contact: